At CEYLON LUMINOUS GEMS LTD, we are committed to ensuring that your shopping experience is seamless and enjoyable. Our shipping policy outlines the process and terms to help you understand how your precious gems will be delivered to you safely and efficiently.
Shipping Destinations
We proudly offer worldwide shipping to bring the beauty of Ceylon’s finest gemstones to your doorstep, no matter where you are located. Whether you’re in the heart of a bustling city or a serene countryside, we’ve got you covered.
Processing Time
Once your order is confirmed, please allow us up to 2 business days for processing. This ensures that your gem is carefully inspected, packaged, and prepared for shipment. If there are any delays or issues with your order, we will notify you promptly.
Shipping Methods and Delivery Time
We offer a range of shipping options to meet your needs:
- Standard Shipping: Delivery within 5-10 business days.
- Expedited Shipping: Delivery within 2-5 business days.
- Express Shipping: Delivery within 1-2 business days.
Delivery times may vary depending on your location and any customs processing required. Please note that during peak seasons or due to unforeseen circumstances, delivery times may be slightly longer.
Shipping Costs
Shipping costs are calculated based on the destination, weight, and value of your order. You will be able to view the shipping cost before finalizing your purchase at checkout. We occasionally offer free shipping promotions, so be sure to check for any available discounts or offers.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through our carrier’s website.
Customs and Duties
International orders may be subject to customs duties and taxes, which are determined by the destination country’s regulations. Any additional charges for customs clearance are the responsibility of the recipient. We recommend contacting your local customs office for information on potential duties or taxes.
Delivery Issues
If you encounter any issues with your delivery, such as damage or non-receipt of your order, please contact our customer service team within 7 days of receiving your shipment. We will assist you in resolving any issues promptly.
Returns and Exchanges
Please refer to our Returns and Exchanges policy for information on how to return or exchange items.
Thank you for choosing CEYLON LUMINOUS GEMS LTD. We look forward to delivering the brilliance of Ceylon’s gemstones to you!